Effective Date: July 31, 2026 · Last Updated: July 31, 2026
These Terms of Service (“Terms”) are a binding agreement between Good Software Co, an Australian entity (“we”, “us”, “our”), and you, covering your use of Equipment Maintenance Log at equipmentmaintenancelog.com (the “Service”). Equipment Maintenance Log is a product operated by Good Software Co, not a separate company.
By using the Service you confirm you are at least 18 years old and agree to these Terms. If you are agreeing on behalf of a company or other organisation, you confirm you have authority to bind it, and “you” means that organisation. If you do not agree, do not use the Service.
The Service does not use passwords. You sign in with Google, or with a single-use link sent to your email address. Because your email inbox is the key to your Account, keeping that inbox secure is your responsibility.
The Service is built for teams, so it is important to be clear about who controls what.
The Organisation is the customer. Where a Workspace is created by or for a business, that business is our customer and owns the Customer Data in it. The person who creates a Workspace becomes its owner and is responsible for paying for it, for who is invited, and for how it is used.
Inviting people. When you invite someone, you confirm you are entitled to give us their email address for that purpose. We will email them an invitation on your behalf.
What other members can see. If you join someone else's Workspace, the owner and other members can see your name, your email address, and the service log entries recorded against you. Owners and admins can remove members and can edit or delete records you created. If you want Customer Data corrected or removed, ask the Organisation. We act on its instructions, as set out in our Privacy Policy.
Deleting your Account when you own a Workspace. If you are the only member, deleting your Account closes the Workspace and its records, and cancels any Subscription. If the Workspace has other members, you must transfer ownership to another owner before you can delete your Account.
You own your Customer Data. We claim no ownership of it. You grant us a limited, non-exclusive licence to host, store, transmit, back up, and display it, and to make copies for those purposes, solely so we can operate and support the Service for you.
We do not sell Customer Data, do not use it for advertising, and do not use it to train machine learning models. We may use aggregated, de-identified statistics that cannot identify you or your Organisation to understand and improve the Service.
You are responsible for the accuracy and legality of Customer Data, and for having the right to put it into the Service. Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.
Getting your data out. CSV export of service records is available in the application on a paid plan. Regardless of plan, you may ask us for a copy of your Customer Data at any time while your Account is active, and we will provide it at no charge.
Feedback. If you send us suggestions or feature ideas, we may use them without restriction or obligation to you.
Equipment Maintenance Log helps you record maintenance and shows when an interval you configured has elapsed. It is a record-keeping tool.
It is not a safety, inspection, or regulatory compliance system, and it does not monitor your equipment. Overdue and up-to-date indicators are arithmetic on dates and intervals you entered yourself. They are not an assessment of whether equipment is safe or fit to operate.
You remain solely responsible for meeting your legal, regulatory, insurance, and workplace safety obligations, for inspecting and servicing equipment, and for keeping any records the law requires you to keep. Do not rely on the Service, or on its notifications, as your only record or as a substitute for professional judgement.
You can use the Service for free. Paid features are sold as a per-seat Subscription for an Organisation. Current pricing:
| Plan | Price | Seats |
|---|---|---|
| Free | No charge | 1 member; unlimited equipment and locations; no CSV export |
| Pro, billed annually | $29 per seat per month | 1–20 seats |
| Pro, billed monthly | $35 per seat per month | 1–20 seats |
Prices are shown in the currency displayed at checkout and are exclusive of GST, VAT, sales tax, or similar taxes unless stated otherwise. Where we are required to collect tax, it is added at checkout. You are responsible for any other taxes arising from your use of the Service, and for any bank or currency conversion fees.
Seats. You choose how many seats to buy at checkout and can change that number afterwards from the billing portal. A seat is needed for each member of the Organisation. We will not add seats or increase your bill automatically. If you try to invite more members than you have seats for, the Service tells you and you decide whether to add seats. Adding seats mid-period is charged pro rata by our payment processor; removing seats takes effect at the next renewal.
Price changes. We may change prices. We will give you at least 30 days' notice by email before a change applies to your Subscription, and it will take effect at your next renewal. If you do not accept the new price, cancel before that renewal.
Payments are handled by Stripe. Card details are entered with Stripe and never reach our servers. We may refuse or cancel an order where we reasonably suspect fraud or a breach of these Terms.
Read this before you start a trial.
Pro includes a 14-day free trial. You enter your payment details when you start the trial, and you are not charged during it.
Unless you cancel before the trial ends, the trial converts to a paid Subscription automatically and your payment method is charged for the plan and seat count you selected.
After that, the Subscription renews automatically at the end of each billing period, monthly or annually, whichever you chose, at the then-current price, until you cancel. You authorise us and our payment processor to charge your payment method for each renewal.
To cancel: go to Settings → Billing in the application and choose Manage subscription, which opens the billing portal where you can cancel in a few clicks. You can also email support@equipmentmaintenancelog.com and we will cancel for you.
Cancelling stops future charges. Cancelling during a trial ends access when the trial expires. Cancelling a paid Subscription keeps your access until the end of the period you have already paid for.
Australian Consumer Law: nothing here limits, restricts, or excludes the consumer guarantees and remedies given by the Australian Consumer Law, including the right to a repair, replacement, or refund for a major failure.
UK and EU consumers: nothing here affects your statutory rights, including rights under the Consumer Rights Act 2015 and any statutory right to withdraw from a distance contract.
You agree not to:
Breaching this section may lead to suspension or termination of access, and where warranted, referral to law enforcement or legal action. If you believe you have found a security vulnerability, report it to support@equipmentmaintenancelog.com and give us a reasonable chance to fix it before disclosing it.
We do not offer a guaranteed uptime commitment. The Service may be unavailable for maintenance, upgrades, or reasons outside our control, and we will try to keep disruption to a minimum.
We may add, change, or remove features. If we make a change that materially reduces the functionality of a paid Subscription, we will give you reasonable notice by email, and if the change significantly disadvantages you, you may cancel and receive a pro-rata refund of the unused portion of the period you have already paid for.
If we ever discontinue the Service entirely, we will give at least 60 days' notice so you can export your Customer Data.
Our Content, the software, design, text, graphics, and logos that make up the Service, is owned by or licensed to Good Software Co and protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose while these Terms are in force. Any right not expressly granted is reserved. Do not remove or alter proprietary notices.
The Service relies on third parties, including Google for sign-in and Stripe for payments, and links to third-party sites. Your use of a third-party service is governed by that provider's own terms, and we are not responsible for their content, availability, or practices. The providers that handle personal data on our behalf are listed in our Privacy Policy.
Our Privacy Policy is incorporated into these Terms and explains what we collect and why.
Our role. We are the data controller for account, billing, support, and usage data. For Customer Data we act as a processor on the Organisation's instructions, and the Organisation is the controller. Business customers can request a Data Processing Agreement and our sub-processor list at support@equipmentmaintenancelog.com.
Cookies. Using the Service is not taken as consent to non-essential cookies. Analytics, session replay, and the live chat widget load only after you accept them in the cookie banner, which we show to every visitor rather than only those in the EU. Only the cookies needed to sign you in are set without your consent.
You may stop using the Service at any time. To close your Account, use the delete option in your account settings (we email you a confirmation link first) or contact support@equipmentmaintenancelog.com.
We may suspend or terminate access where:
Except where a breach is serious, ongoing, or unlawful, we will give you notice and a reasonable opportunity to fix the problem before terminating. Where we suspend access without prior notice, we will tell you why as soon as we reasonably can.
Your data after termination. Unless we are prevented by law, you have 30 days from termination to ask us for an export of your Customer Data. After that, data is deleted on the schedule in our Privacy Policy. Termination does not entitle you to a refund except as set out in the Refunds section or as required by law.
Sections covering Your Data, our intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution survive termination.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:
Australian Consumer Law: nothing in this section excludes, restricts, or modifies any guarantee, right, or remedy conferred by the Australian Consumer Law that cannot be excluded by agreement. Where we are permitted to limit liability for breach of a consumer guarantee, our liability is limited to resupplying the Service or paying the cost of having it resupplied.
UK and EU consumers: nothing in these Terms affects statutory rights that cannot be contractually excluded or limited.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING FROM OR CONNECTED WITH YOUR USE OF THE SERVICE.
Our total liability for all claims relating to the Service in any 12-month period is limited to the greater of the amount you paid us in the 12 months before the claim arose, or AUD $100.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under the Australian Consumer Law.
If you are using the Service for business purposes, you agree to defend, indemnify, and hold harmless Good Software Co and its officers, directors, employees, and agents from claims, liabilities, damages, losses, and reasonable legal costs arising from your use of the Service in breach of these Terms, your breach of any law or third-party right, or Customer Data you put into the Service. This section does not apply to you as a consumer to the extent the law does not allow it.
Talk to us first. Before starting formal proceedings, email support@equipmentmaintenancelog.com describing the dispute. We will try to resolve it within 30 days.
Governing law. These Terms are governed by the laws of Australia, and you and we submit to the non-exclusive jurisdiction of the Australian courts.
If you are a consumer outside Australia: this clause does not deprive you of the protection of the mandatory consumer laws of the country where you live, or of your right to bring proceedings in your local courts.
We may revise these Terms. For material changes we will update the “Last Updated” date and give at least 30 days' notice by email to Account holders, or by a prominent notice in the Service. Changes are not retroactive. If you keep using the Service after a change takes effect, you accept the revised Terms; if you do not accept them, cancel and stop using the Service before then.
Questions about these Terms:
We aim to respond to all enquiries within 5 business days.